Privacy Policy

RSC Trading FZCO (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including through our website, products, services, and communications.

This Privacy Policy is prepared in accordance with applicable data protection and privacy laws, including relevant regulations of the United Arab Emirates (UAE).

1. Information We Collect

We may collect and process the following categories of personal data:

• Identification Information: Name, job title, company name
• Contact Information: Email address, telephone number, business address
• Business Information: Transaction details, contracts, invoices, and payment-related information
• Technical Information: IP address, browser type, operating system, device information, and usage data when you visit our website
• Communications: Records of correspondence, inquiries, or communications with us

We do not knowingly collect personal data from children.

2. How We Use Your Information

We use personal data for the following purposes:

• To provide, operate, and improve our products and services
• To communicate with you regarding inquiries, transactions, or customer support
• To manage business relationships, contracts, and payments
• To comply with legal, regulatory, and contractual obligations
• To improve our website, services, and overall user experience
• To protect our rights, property, and safety, and that of our clients and partners

3. Legal Basis for Processing

Where required under applicable law, we process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract or steps taken prior to entering into a contract
• Compliance with legal obligations
• Our legitimate business interests, provided such interests do not override your fundamental rights and freedoms

4. Disclosure of Information

We may share your personal data with:

• Our employees, officers, and authorized representatives
• Trusted third-party service providers (such as IT, accounting, legal, or logistics providers) who assist us in operating our business
• Regulatory authorities, courts, or government bodies where required by law

We do not sell or rent your personal data to third parties.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UAE where our service providers or business partners are located. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction or updating of inaccurate personal data
• Request deletion of your personal data
• Object to or request restriction of processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.